EMEA Broadloom 10 year Commercial Limited Warranty

Shaw Europe Ltd (“Company”) warrants this ClassicBac^®, ClassicBac^® PC and SoftBac^® broadloom products with non-solution-dyed yarn (such as skein dye, beck dye, space dye or a combination of non-solution-dyed yarns) when used in the proper fit-for-use indoor commercial applications. The warranty belongs to you, the original end-use purchaser, and begins when you purchase the carpet and extends for the limited warranty period stated above and for the original installation. The warranty is further limited to the period of time the carpet is owned and maintained by the original end-use purchaser. The basis of any warranty-related claim is the original Company or authorized dealer invoice.
 
The carpet must be installed in accordance with the Company’s installation guidelines and specifications. The product must be maintained in accordance with the Company’s cleaning and maintenance guidelines and such product care must continue throughout the duration of the original installation. Damage resulting from a failure to follow installation and cleaning/maintenance guidelines will not be covered under this warranty.
 
Installation guidelines, specifications, and carpet care recommendations can be obtained from your dealer or from Shaw at +44  (0)  20  7961  41  20, infouk@shawcontract.com, or online at www.shawcontract.com

WHAT THE WARRANTY COVERS

This warranty applies exclusively to the aforementioned products and the exclusive use in normally used interiors.  The current version of the warranty issued by the Company at the time of purchase to the original purchaser shall apply exclusively.

Under normal commercial use during the warranty period when installed and maintained as recommended, the Company warrants the following:

• Fibre Abrasive Wear - This carpet will lose no more than 10% of the pile face fibre, by weight. This warranty does not cover appearance retention, matting and crushing and normal appearance changes.

• Static Protection – This carpet will not generate static build-up in excess of 2.0 kV, during the warranty period as tested by Test Method ISO 6356.

• Tuftbind/Zippering – This backing system will provide superior tuft bind strengths consistent with accepted industry standards for this type of backing.

• Delamination - This backing will not delaminate from the face carpet. 

WHAT CONDITIONS APPLY?

• For jobsite and floor preparation conditions, see product-specific installation guidelines.

• The Company requires seam sealer, properly applied per the Company's commercial installation guidelines, to minimize or prevent yarn from raveling and fraying at the seams.

• Any moisture-related testing (i.e. calcium chloride, relative humidity and pH) is not the responsibility of the Company and all issues related to moisture, including any carpet-related issues, are excluded from this warranty.

• Chair pads are required under roller caster chairs to inhibit premature wear of the surface of the carpet.

• Replacement carpet will come only from current running-line products comparable to the warranted product.

This warranty does not cover the following:

• Carpet installed on stairs or in areas subject to abnormal foot-traffic use (i.e. golf spikes, other spiked footwear, ski boots, and the like).

• Damage from flooding or excessive moisture from existing moisture or alkalinity related issues.

• Burns, cuts, fading, matting, pills, pulls, odor, soiling, staining, tears or damage due to improper installation.

• General soiling, discoloration, appearance change due to pile distortion, and exposure to substances or contaminates which degrade or destroy yarn or the color of the carpet.

• Carpet which has been surface treated with materials not recommended by the Company or which have been subjected to abnormal use or to cleaning agents or maintenance methods not recommended or approved by the Company. 

WHAT IF YOU NEED WARRANTY SERVICES

You, the original purchaser, will contact your authorized dealer or Company sales representative for claim service. Please provide a valid proof of purchase and a detailed description of the issue, along with photographs showing the concern. Samples should be submitted for review/testing when available. Send claim information to: infouk@shawcontract.com or Shaw, Hub 33, 33 Great Sutton Street, London EC1VODX, UK, +44 (0) 20 7961 4120. A Company representative will thoroughly evaluate your claim.

WHAT WE WILL DO

Should a defect covered under this warranty be found, the affected area will be repaired to conform to the warranty. If repair is not commercially practical, the Company may, at its sole option, replace the affected carpet or refund the proportional purchase price for the affected area. If the product is no longer available, the Company may provide a comparable replacement product in terms of quality and price. If a comparable product is not or is no longer available in the Company product range, the Company shall be entitled to pay an appropriate monetary compensation for the defect, the account of which shall be determined by the Company at its own discretion.

The Company will pay the reasonable costs for product, freight and labour. Any costs incurred for moving equipment, furnishings, partitions and the like that were installed over the Company's commercial product will be at the customer's expense.
 
NOTE: The warranty is not transferable. It extends only to the original end use purchaser. The Company does not grant to any person or entity the authority to create for it any obligation or liability in connection with this product. The Company shall not be liable to the consumer or any other person or entity for any incidental, special or consequential damages, arising out of breach of this limited warranty or any implied limited warranty (excluding merchantability).

All implied warranties, including an implied warranty of merchantability or fitness for a particular purpose, are hereby limited to the duration of this limited warranty. Some jurisdictions do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to the purchaser. This warranty gives the purchaser specific legal rights, such rights may vary among jurisdictions.

The statutory warranty claims for cure revocation or reduction in purchase price and compensation for defects, as well as the statutory product liability claims exist in addition to the Company's warranties and are not restricted by the Company's warranties.

This warranty is governed by United Kingdom law, excluding the applicability of CISG. Exclusive place of jurisdiction is the United Kingdom. Notwithstanding the foregoing, however, the Company is entitled to sue the original end-use purchaser at the original end-use purchaser's headquarters.